You Won’t Believe What We Do for Our Residents

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Our teams across the portfolio recently united for our first WOW Moment Friday! It was a day about coming together to make a difference and a day when we all had a uniform look and thought: WOW Moments Matter. Our residents share stories with us every day both electronically and in person. It’s up to us to listen and make a difference. And when we do, the results are usually very emotional. So we asked our […]

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Join Our Webinar. Start Making Memories.

By / / How We WOW, Recruiting Events, Slice of Advice, Training, Venterra Cares / Leave a Comment

Curious about how our communities stay Top Rated year after year? Want to find out how you can make a difference in the lives of your customers? Register for our upcoming free webinar: Service is Out. Experience is In. This short webinar provides a look behind the curtains at how we create AMAZING experiences for our residents every single day. You’ll learn how these moments help distinguish us as a leader in our industry while also making a

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Erin Dobias: Our 2015 WOW Grand Prize Winner

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Creating a WOW Moment for a resident is one of the best parts of working for Venterra Realty. Every day, we have the opportunity to make a difference in someone’s life. We are grateful for all the WOW Moments created over 2015 and one in particular stood out among the rest! That’s why we decided to WOW Community Manager, Erin Dobias, and present her with a $2000.00 check at our annual Kickoff and awards ceremony

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New WOW Book Launched & Available Online!

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We are excited to announce the launch of our 7th WOW Book – WOW Matters, The Venterra Experience. Since 2009, Venterra employees have been documenting moments of Customer Service Excellence – over 10,000! provided to our residents. We then collect our favorite moments and compile them for the WOW book. Assembling the book each year is a lot of fun and takes a lot of collaboration and support from our teams. And what makes it so engaging and fun

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Real Renters. Real Feedback.

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Curious to Know Why Renters Recommend Venterra Communities? The words ‘Customer Experience’ seem to be everywhere these days.  Almost every company in every industry has jumped on the bandwagon and is talking about how it can fit into their strategy.  And those that aren’t won’t be around much longer. At Venterra, customer experience has been a part of our strategy for many years and a big reason why all of our communities are Top Rated

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