We are excited to announce the release of our 12th WOW Matters – The Venterra Experience book! Since 2009, Venterra team members have been documenting their moments of resident & employee experience excellence. We then collect our favorite moments and compile them for the Venterra Experience book. While 2020 looked a little different than years …
The 2021 ApartmentRatings.com Top Rated Award Winners for 2020 have been announced, recognizing the best apartment communities in the nation, as reviewed by actual residents! This annual award recognizes communities that deliver stellar customer service as evaluated through ApartmentRatings.com’s epIQ Index (short for “Experience & Performance Intelligence Quotient), a grade on a community’s performance based …
Venterra has received top management recognition for outperforming annual resident satisfaction scores! The Kingsley Excellence Award distinguishes communities that outperform the Kingsley Index™ industry benchmark for overall resident satisfaction. Communities that receive this award go above and beyond to ensure their residents are satisfied with their living experience from start to finish. This is the 4th consecutive year that Venterra has …
Venterra’s WOW & WOW-EE programs are a great example of our taking a people-first approach to business. By empowering our team members and Experience Leaders to create amazing, personalized moments for residents and staff, every Venterra employee is able to embrace and shape our company culture in a powerful and real way. And, in a …
Terry Luckett: Our 2020 WOWMatters Grand Prize Winner Read More »
Venterra is the proud home to over 5,000 Healthcare Heroes. As an organization, we appreciate our residents’ commitment to providing special care to members of their communities. Last month, we extended a special thank you to medical professionals by waiving deposits for new leases with approved credit. We also celebrated our current Venterra residents in the medical field by sharing their stories, providing residents with honorary “Healthcare Hero” t-shirts, and offering over $50,000 in gift cards as our way of simply saying, thank you. …
Our residents’ happiness is our goal, and it starts even before they move in. Our communities have been treated with LAST™, a hospital-grade disinfectant with Residual Anti-Microbial Coating Technology, and each apartment must past our Total Quality Make Ready process, a 200-point inspection, before a resident moves in. We’re confident enough that our residents will …
The Venterra 30 Day, Live It. Love It. Guarantee™ Read More »
When it comes to well-respected careers, one of the first industries that comes to mind is healthcare. Whether a doctor, nurse, EMT, or pharmacist, medical professionals have an inherent desire to help people and are truly passionate about what they do. As we navigate the difficulties and stressors brought on by coronavirus, healthcare professionals are in the spotlight more than …
The 2020 ApartmentRatings.com Top Rated Award Winners for 2019 have been announced! This annual award recognizes communities that deliver stellar customer service as evaluated through ApartmentRatings.com’s Recommend Score. Only 5% of all properties listed on ApartmentRatings.com qualified for the award, making this a distinguished accomplishment. Qualification requires more than ten reviews including at least five in 2019 and a “recommended …
While social distancing has meant less face-to-face interactions with our residents, as an organization responsible for providing our customers with a necessity of life, staying connected and in touch with one another is more important than ever. We’ve made a number of operational changes as a company, and we’re continuing to adjust to meet employee …
Venterra COVID-19 Resources Website & Resident Blog Read More »
We are excited to announce the release of our 11th WOW Matters – The Venterra Experience book! Since 2009, Venterra employees have been documenting moments of resident & employee experience excellence. We then collect our favorite moments and compile them for the WOW book. Assembling the book each year is a lot of fun and …
