Since 2009, Venterra team members have been documenting their moments of resident & employee experience excellence. We then collect our favorite moments and compile them for the Venterra Experience book.
While 2020 looked a little different than years past, our passion for creating amazing employee and customer experiences still shone through in a major way! Appropriately titled, “Not Just Surviving but Thriving”, this year’s book shares how Venterra’s people carried us through unprecedented times with laughter, care, and resolve. This year’s publication is especially remarkable as it shares how 2020 embodied a small silver lining in life – caring. Each page in the book is a display of this backbone of our culture.
We have a blast assembling the book each year with a ton of collaboration and support from our teams. And what makes it so engaging and fun are the endless ways our employees make a difference in the lives of our residents through our WOW program and their fellow employees through our WOW-EE program. These programs are a result of our commitment to excellence that stems from our Core Values, Service Promises, and Employer Promises.
Hard copies of the book are available to read through at every community in the Venterra portfolio, but you can also check out the book online right now!
All of our previous WOW Matters – The Venterra Experience books are available for viewing, too. You can read about WOW moment after WOW moment from each of the past books here!