The 2021 ApartmentRatings.com Top Rated Award Winners for 2020 have been announced, recognizing the best apartment communities in the nation, as reviewed by actual residents! This annual award recognizes communities that deliver stellar customer service as evaluated through ApartmentRatings.com’s epIQ Index (short for “Experience & Performance Intelligence Quotient), a grade on a community’s performance based on four variables: Renter’s Ratings, Response Rate, Review Volume, and Reply Time. For a ninth time, Venterra Realty earned Top Rated award recognition for stellar customer service!
To be eligible for the award, communities must earn an epIQ Index grade of at least A- and have at least five new reviews submitted in the current award year. Only 5% of all U.S. properties listed on ApartmentRatings.com qualified for the award, making this a distinguished accomplishment. A full listing of winning properties and more information on the awards can be viewed here.
“Resident satisfaction is a top priority for us. Receiving top-rated recognition at such a large scale across our portfolio is not only reflective of how we conduct business and property management operations, but how our business is positively impacting the lives of those who call Venterra properties home,” said Venterra CEO, John Foresi. “We thank our residents for always being open to providing productive feedback, as it allows for insight into what can be improved. We are pleased to see such positive reviews despite the challenges in this past year, and we look forward to continuing to deliver industry-leading experiences for our customers,” added Andrew Stewart, Venterra Chairman.
This recognition serves as evidence of the excellent customer experience our team members provide their residents every day. Given the impact of the COVID-19 pandemic, having our communities Top Rated in 2020 is an even more remarkable accomplishment. Our team member’s continued dedication to their residents and fellow employees is a prime example of why communities across the Venterra portfolio are consistently ranked as top in their class!