Venterra recently ranked 26th in ApartmentRatings.com‘s epIQ Index Top 100 Management Companies bi-annual report and received Top Rated recognition for stellar customer service at 97% of our communities. We have a reputation of acquiring properties and turning them into Top Rated Communities within a year of ownership, now reaching our tenth year of having our communities Top Rated by ApartmentRatings.com.
ApartmentRatings.com evaluates the Top 100 Management Companies bi-annually to reward companies that consistently deliver the best experiences for their residents and excel in overall satisfaction. Rankings are based on the epIQ Index (short for “Experience & Performance Intelligence Quotient), which is a single performance metric powered by verified ApartmentRatings.com data, designed to be the most authentic, transparent, and actionable industry metric for renters and Multi-family professionals alike. On this important metric, our portfolio shines at number 26 out of 100 companies nationwide. With an average letter grade of “A”, our properties rank significantly higher than the average epIQ score of other communities of similar size.
The annual ApartmentRatings.com Top Rated award distinguishes the best apartment communities in the nation providing exceptional customer service. Only 5% of all U.S. properties listed on ApartmentRatings.com qualified for the award, making this a distinguished accomplishment. To be eligible for the award, communities must earn an epIQ Index grade of at least A- and have at least five new reviews submitted in the current award year.
“Bridging the gap between residents and management is a key focus at Venterra and has allowed us to consistently create excellent customer experiences for our residents. Ranking in the top 30 of management companies and earning Top Rated recognition at 97% of our properties is a true reflection of our team’s passion to express unmatched genuine care while delivering industry-leading property management operations,” said Venterra CEO, John Foresi. “The truth behind the Multi-family industry is that it is really a people business. By paying close attention to resident feedback and focusing on the trends of the future renter, Venterra has been able to stand out through innovative solutions, resulting directly from the care we express for our residents. We are pleased to continue to see such positive reviews, and be recognized for resident satisfaction,” added Andrew Stewart, Venterra Chairman.