Creating Resident Experiences Every Day

By / / Better Living, How We WOW, Our Promises to You, Venterra Cares / 2 Comments

A “Better Way of Living” means just that to us. The individuals on our teams are responsible for making a difference in the lives of our residents every single day. Taking advantage of opportunities to put a smile on the faces of those who entrust us with their home is a big responsibility. And it’s one we’re honored to take on. Whether it’s during hours, after hours, in the office, or out of the office, […]

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What is an Experience Leader?

By / / Our Promises to You / 2 Comments

We get this question a lot at Venterra and rightfully so; we have t-shirts that identify us as Experience Leaders along with it being part of the official title for our Community and Maintenance Managers.  We recently asked our managers to share with us what it means to be an Experience Leader. We were flooded with many great responses, and think that this one from Stephanie Burns, the Community Manager and Experience Leader at Estancia

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Need the Weather? Just call a Venterra community!

By / / Celebrating Success, Venterra Cares / Leave a Comment

Last week I was with a few of my colleagues and our COO attending a Customer Experience conference in Cleveland. One of the challenges presented to us was to call our locations randomly and ask the person that answers if they can provide the weather forecast.This isn’t something that our typical caller would be calling for and most definitely would seem like a strange and random request.The exercise is to gauge how willing our people

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