A “Better Way of Living” means just that to us. The individuals on our teams are responsible for making a difference in the lives of our residents every single day. Taking advantage of opportunities to put a smile on the faces of those who entrust us with their home is a big responsibility. And it’s one we’re honored to take on.
Whether it’s during hours, after hours, in the office, or out of the office, we’re proud to have a team full of amazing individuals who find a real joy in making someone’s day. This drive to create amazing experiences for our residents has and will continue to set us apart from the crowd.
Check out the video below to better understand what this responsibility means to us and see just a few of the many ways we deliver on our Customer Service Values.
.Balmoral Village X105..This is the email I sent to office and regional.
I again have a broken air conditioner for the second time. I called your after hour service and it clearly states this is one of the reasons for my repair to be considered an emergency. The maintenance man called back and first told me it was a repair that would need to be completed but not an emergency and he would get to it in the morning. I reminded him that this was considered a emergency according to the message on your line due to it being 92 degrees outside. He then said it was a hazard for him yet its a certain risk to my children being that my son is very asthmatic and if heat is this hot in addiction to the pollen he could end up in the hospital. This is the very reason why I have choose to move instead of paying another dime here. Myself nor my children are comfortable here anymore. Peaceful enjoyment has been ruined due to safety concerns in my unit. Mold, broken doors, floor boards missing, front door not secure even after I informed you’ll it needed to be repaired since neighborhood children pushed the door in. Toilets barely flushing, tub clogged, sinks clogged and garbage disposal broken. Can’t pay my hard earned money into a property as this one. This apartments interior walls cant even be wiped off because you’ll used flat paint even in the kitchen. Paint comes off on the sponge. You’ll seem to only be interested in filling units and forging a front to prospective tenants. So very unfair! When I speak on things I’m told to lower my voice, I’m not a child and I’m well aware of companies taking advantage of consumers because they have ridiculous laws that say you can, well do as you’ll choose. God handles all people in his time. Use my deposit for my June rent and suck up these damages because they belong to you and myself nor any member of my household has caused any damage. This apartment wasn’t even cleaned when I moved in. FYI if my son falls ill due to your staffs refusal to service this units air conditioner and its about 92 degrees outside and hotter in this unit, I will sue for hospital bills and etc…I promise!
Sincerely,
Mihsah Wordlaw
Been waiting on repairs just about 30 days some maybe longer…please help as I’m breaking lease to rid this poor experience…Balmoral Village X105..This is the email I sent to office and regional.
I again have a broken air conditioner for the second time. I called your after hour service and it clearly states this is one of the reasons for my repair to be considered an emergency. The maintenance man called back and first told me it was a repair that would need to be completed but not an emergency and he would get to it in the morning. I reminded him that this was considered a emergency according to the message on your line due to it being 92 degrees outside. He then said it was a hazard for him yet its a certain risk to my children being that my son is very asthmatic and if heat is this hot in addiction to the pollen he could end up in the hospital. This is the very reason why I have choose to move instead of paying another dime here. Myself nor my children are comfortable here anymore. Peaceful enjoyment has been ruined due to safety concerns in my unit. Mold, broken doors, floor boards missing, front door not secure even after I informed you’ll it needed to be repaired since neighborhood children pushed the door in. Toilets barely flushing, tub clogged, sinks clogged and garbage disposal broken. Can’t pay my hard earned money into a property as this one. This apartments interior walls cant even be wiped off because you’ll used flat paint even in the kitchen. Paint comes off on the sponge. You’ll seem to only be interested in filling units and forging a front to prospective tenants. So very unfair! When I speak on things I’m told to lower my voice, I’m not a child and I’m well aware of companies taking advantage of consumers because they have ridiculous laws that say you can, well do as you’ll choose. God handles all people in his time. Use my deposit for my June rent and suck up these damages because they belong to you and myself nor any member of my household has caused any damage. This apartment wasn’t even cleaned when I moved in. FYI if my son falls ill due to your staffs refusal to service this units air conditioner and its about 92 degrees outside and hotter in this unit, I will sue for hospital bills and etc…I promise!
Sincerely,
Mihsah Wordlaw