Very simple. Fill the new room(s) with something they like and have it ready when they arrive! Riverstone Apartments in Fort Worth did just that for their newest family to move into the community! Great idea!
How to Make Moving Easier on Kids… and Parents Read More »
We get this question a lot at Venterra and rightfully so; we have t-shirts that identify us as Experience Leaders along with it being part of the official title for our Community and Maintenance Managers. We recently asked our managers to share with us what it means to be an Experience Leader. We were flooded with many great responses, and think that this one from Stephanie Burns, the Community Manager and Experience Leader at Estancia
What is an Experience Leader? Read More »
ApartmentRatings.com recently published their list of the top 6% of properties across the Nation as ranked by the general public’s reviews. In order to qualify, properties had to meet the following criteria: – The property must have 10 or more total reviews (across all years) – The property must have received 5 or more reviews in 2014 – The property must have a recommended score of 50% or greater (as of the day the report
2014: Another “Top Rated” Year for Venterra! Read More »
Our commitment of caring is an underlying theme to everything we do. We appreciate our residents and will show that appreciation through providing an environment where they are surrounded by people who care and work to improve the quality of their lives. Part of our WOW culture can be heard through our stories of great customer service that highlight our Customer Service Values & Promises. Our WOW! Matters culture and the results are evident through our annual WOW! Matters
Our New WOW! Book is Hot Off the Presses! Read More »
Last week I was with a few of my colleagues and our COO attending a Customer Experience conference in Cleveland. One of the challenges presented to us was to call our locations randomly and ask the person that answers if they can provide the weather forecast.This isn’t something that our typical caller would be calling for and most definitely would seem like a strange and random request.The exercise is to gauge how willing our people
Need the Weather? Just call a Venterra community! Read More »
