Our WOW Matters program is a favorite among our team members and for good reason! Our communities and offices are filled with individuals who have big hearts and a passion for creating amazing experiences for the people around them, and the WOW program empowers them to find ways to create amazing, personalized moments for the residents they serve.
By taking the time to form relationships with our residents, we have an opportunity to learn about them on a deeper level, take the knowledge we’ve gained, and use it to create moments that leave our customers saying “WOW!” Whether a resident is going through a rough spot, celebrating a milestone, or looking for a little help navigating the challenges of a pandemic, the WOW Matters program provides our team members with the resources they need to go above and beyond for our renters in a big way.
You can find out more about the program here, and, for a closer look at how the program impacts those we serve, take a minute to check out some of our recent favorite resident and employee WOW moments in our most recent WOW Matters Venterra Experience publication!
In the days leading up to our latest training on the program, we asked a few of our team members to share what WOW Matters means to them. Hear what they had to say in the video below!