Each of our properties now has their own iPad to provide top notch customer service to our clients! The month of October was a game changing month for our Venterra properties with our new iPad launch. Having this kind of technology in the hands of our leasing staff is a complete new way to WOW our customers and be more efficient with the way we lease apartments and give customer service. It has completely revolutionized the way we provide A Better Way of Living!
With an iPad at our disposal we can now Skype with out of town prospective residents and take them on a guided tour of our communities and apartment homes or even use Skype with current residents. We will always have photos of our apartment homes and upgrades ready to show when curiosity peeks our prospects interest. Instant feedback can be sent to our managers and maintenance teams about an apartment home that needs more attention. We can take snap photos, record video, take notes using our voices, translate entire conversations, draw, write, place furniture, create receipts, scan, and even send faxes….whew! The sky is the limit with what we can do! If you can dream it up, there is a way to do it!
Lots of hours, prep work, and great minds went into the portfolio roll-out and judging by the feedback from our team, I would say everyone is very excited to have an iPad every day at work!
Here is what our leasing teams are saying….
“Having an iPad in the leasing world has changed the whole game for customer service! From Skyping on tours, communicating to non-English residents, to emailing residents right from our finger tips. It really has broadened our ability to becoming super agents!”
– Bree Tovar, Signature Ridge Apartments
“In this day and age, technology is everywhere and it has been very exciting that we now have to capability to really WOW our prospects. Having access to an iPad while I go on my tours has been very helpful with the convenient apps but also fun to build that rapport. I personally am a huge music buff and love sharing and learning about new musicians, so the Spotify app has been my favorite. Who doesn’t love music? So this is an easy way for me to break the ice and also share my love for my retro goddess Lana Del Rey with everybody.”
– Jonathan Moreno, Salado Springs Apartments